FAQs for Registered Learners & Alumni

1. When does the Postgraduate Medical Education Hospital Orientation take place?
   The Postgraduate Medical Education Hospital Orientation typically occurs on the first working day after July 1 each year. 
2. When does the Welcome Resident Receptions take place?
   The Welcome Resident Reception is held during the first week of July. Detailed information will be provided to all residents in April each year.
3. When does the Clinical Fellow Welcome Reception take place? 
   The Clinical Fellow Welcome Reception occurs in two cohorts: one in the fall and the other in the winter. Clinical Fellows will be notified of the specific dates via the email address registered in the POWER system.

1. Do I have access to UpToDate? What if I have an expired personal subscription but would like to use it again?
   Yes, once your registration is completed with the Postgraduate Medical Education Office, you will have access to UpToDate as part of your library access. If you have a personal subscription that has expired, you can still access UpToDate for free as a current U of T learner. Please note that UpToDate access will end once you are no longer registered with PGME or actively training. 
2. How do I obtain a University of Toronto student Card (TCard)?
   To obtain a TCard, you must complete all registration requirements. Please visit UofT Library for more information.
3. When does my University of Toronto (U of T) email expire?
   The expiry of your university e-mail account depends on your status. Closure may begin within months of being marked inactive by PGME, but it could be delayed if you have another active status within the university. 
   After completing your program, you are eligible for the U of T Alumni email service, allowing you to retain an email account if you choose.  Please see Alumni Services for more information. 

1. Will PGME complete provincial and federal student loan deferral forms?
   Yes. The Postgraduate Medical Education (PGME) office will process provincial and federal student loan deferral forms for postgraduate learners. Completed loan deferral forms should be emailed to postgrad.med@utoronto.ca for processing.
2. Where can I get a Letter of Good Standing or Verification of Training Letter?
   A Letter of Good Standing or Verification of Training Letter must be requested directly from your training program.  Please contact your training programs office directly.
3. Does the PGME office issue a Verification of Training Letter?
   Effective January 1, 2026, PGME will discontinue issuing Verification of Training letters.
   Most verification requests require confirmation of training completion and performance information, which is most accurately maintained by programs. As a result, all learners and third-party organizations will be directed to the program or department where the training was completed. This change improves accuracy, consistency, and response times and it aligns the University of Toronto with practices at other Canadian institutions.

1. What is Office of Learner Affairs or OLA?
   The Office of Learner Affairs (OLA) works with learners, at individual and systems levels to optimize the learning environment and experience, OLA is committed to promoting resilience, wellness, personal growth and social responsibility and they welcome learners to explore the range of services and resources available through their office. 
2. How does OLA work with learners and programs to ensure the right accommodations are in place for academic success? 
   Should you have an accommodation requirement or would like to explore accommodation supports please Book an appointment with OLA. OLA will collaborate with you and your program to ensure the appropriate accommodations are accessible to support your success.
3. What are some Learner supports available to me?
   Please see our Learner Support section on our website for more information.

1. I came in for an on-call shift. How do I get reimbursed for my taxi, Uber, or parking?
   Submit your taxi, Uber, or parking receipts to the medical education office at your teaching hospital site or contact your program administrator directly for reimbursement.

No. Alumni cannot renew the same library access they had as learners. However UofT libraries does provide Alumni Library Access options.

Details are available on the U of T Libraries website under Alumni Library Cards.