Chief Resident Leadership Forum: Effective Communication Skills with guest speaker Associate Dean Glen Bandiera

May 9, 2017 5:00 PM - 7:00 PM

Target Audience: Chief and Senior Residents

The topic of this Chief Resident Leadership Forum is Effective Communication Skills. The forum will be held on Tuesday, May 9th from 5:00 pm to 7:00 pm. Associate Dean Glen Bandiera, Postgraduate Medical Education in Post MD Education and Professor in the Department of Medicine will be our guest speaker. His expertise and experience will inform a lively discussion and informative evening.

Dinner: 5:00PM – 5:30PM
Discussion: 5:30PM – 7:00PM

Case for Communications Skills Discussion

As a third year Internal Medicine resident, you have been assigned the task of supervising a first year resident on an outpatient consultation teaching clinic. While you see patients coming for follow up appointments, you ask the junior resident to see a first visit consultation for abdominal pain and weight loss. One hour and fifteen minutes later, you both meet to discuss the case. You are concerned as to why it took him so long to complete the consultation. As you review your junior colleague’s notes, you notice that he seems to have done a thorough job of asking the right questions and getting the pertinent information. You decide that he will present findings and recommendations to the patient, while you observe the interaction. At this interaction, he was fairly comprehensive. However he presented a list of options for further investigations to the patient without sharing a prioritized approach and without meaningful discussion of risk and benefits to the patient. During the discussion with family, he kept twirling his pen which was distracting to you and his phone kept buzzing or ringing. At the end of the day, you meet with the junior learner to provide feedback as a senior colleague.

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