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Learner Assistance

FAQs for the PGME Registration Process

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Letters and Documentation - Letters of Appointment

  1. I received a Letter of Appointment that only extends until June 30, but my training continues until August 31. Why is that?
    Letters of Appointment are issued for each academic year (running from June to July), so you will receive a new Letter of Appointment in the spring before the next academic year begins. Each year, you must re-register for the new academic year, which includes providing updated documents for any that are expiring (e.g., annual TB tests, Mask fit tests every 2 years, 6 Modules repeated bi-annually, annual privacy module, and VSS valid for 5 years).
  2. The College of Physicians and Surgeons of Ontario (CPSO) says they have not received my Letter of Appointment (LOA) from U of T yet. What should I do?
    Letters of Appointment (LOA) for residencies, clinical fellowships, and electives are sent to the CPSO daily. If we have your Applicant Number (AP#), it has already been forwarded to the CPSO. Please allow time for processing.
    For renewals and reappointments, the CPSO typically begins receiving LOAs in mid to late April for the upcoming academic year. If they have not received your LOA by the end of May, please email postgrad.med@utoronto.ca for assistance.
  3. The address on my Letter of Appointment (LOA) is not correct. What should I do?
    You can still sign the LOA, and we will update your address in POWER separately. Revising the address will not trigger a reissue of the LOA and will not affect your license.
  4. The training year on my Letter of Appointment (LOA) is not correct. What should I do?
    The postgraduate year (PGY) listed on your LOA is the last one we have on record. It will NOT affect your CPSO application.

Canadian Medical Protective Association(CMPA) - Coverage, Reimbursement and Application Issues

  1. Is CMPA coverage reimbursed?
    Please contact the Ministry of Health CMPA reimbursement program for further details.
  2. I submitted my CMPA statement of protections coverage to PGME, why isn’t my POWER account updated?
    The PGME office imports CMPA protection daily, automatically updating it in the POWER registration system. Please allow1-2 days after receiving your statement of protection for POWER to be updated. If POWER has not been updated after that time, contact CMPA directly to confirm that you are affiliated with UofT and that there are no issues with your membership. 
    If you are starting on the same day, you can email your statement of protection to postgrad.med@utoronto.ca to be manually entered and prevent any delays to your start date.
  3. I do not have a Canadian address or bank account. Can I apply for CMPA before arriving in Canada, or must I wait until I am in Canada?
    CMPA requires a Canadian address and bank account, so you will need to wait until you are in Canada. 
  4. I have an alert in POWER saying my CMPA starts later than my training. What should I do?
    Your CMPA start date must match your training start date in POWER. If your CMPA coverage starts later, you will need to either revise your training dates or contact CMPA to backdate your protection (this may result in a fee).
  5. What happens if my CMPA end date does not match the academic year in POWER? Will it affect my training?
    If the end date does not match, it will not affect your training, as CMPA is issued on a calendar year and POWER operates on an academic year. CMPA is updated every December for the following calendar year, and if you are affiliated with U of T, your CMPA information will be updated automatically.

College of Physicians and Surgeons of Canada(CPSO) - Licensing and Credentialing Information

  1. How does being enrolled in a Pre-Entry Assessment Program (PEAP) or Assessment Verification Period (AVP) impact my CPSO license, and why am I receiving alerts in POWER about its expiration?
    If you are enrolled in a PEAP or AVP, your CPSO license details in POWER will initially reflect an expiry date at the end of your PEAP or AVP period. Once PGME receives your successful final assessment from your program, the expiry date will be updated in your POWER account. Please disregard any expiration alerts, as they will not affect your registration or ability to begin training. After fulfilling all other requirements, you can proceed to payment and you will have “Partial Registered” status, at which point you can print your confirmation of registration from POWER.
  2. Does CPSO use Physician Apply during the credentialing process?
    No, CPSO does not rely on third parties like Physician Apply to assess qualifications or credentials. All applications are submitted directly to CPSO through their portal, and the credentials are assessed internally. UofT learners are not required to have their documents verified by Physician Apply before applying to CPSO. However, if learners already have verified documents (e.g., medical degree, transcript) in Physician Apply, they can choose to share access with CPSO to avoid duplication of document submission.
  3. Does CPSO accept third-party commercial vendors i.e., Triton for the Level 2 Criminal Record Check requirement?
    Yes, please refer to the CPSO Acceptable Criminal Record Search Guide. The CPSO requires a Canadian Police Information Centre (CPIC) check for your application to practice medicine in Ontario. 
    Please see the CPSO guidelines on the Canadian Police Information Centre (CPIC check needed for your application to practice medicine in Ontario. 
  4. Once I apply to CPSO, do I provide any information to PGME?
    Yes, please email your Applicant Number (AP#) to pgme.registration@utoronto.ca so it can be added to your POWER account. Your AP# is a 6-digit number following the letters "AP" and can be found on your CPSO dashboard. If you do not have an AP#, your Letter of Appointment (LOA) will not be uploaded to CPSO.
  5. How do I know if my CPSO license has been approved or renewed?
    You can check the status of your CPSO license by logging into your CPSO Portal account, where all updates will be posted.
  6. When should I begin applying to CPSO?
    You can apply for your CPSO license once your appointment is approved by PGME. Ensure that your application is submitted within 6 months of your appointment's start date. The CPSO will not accept outdated or incomplete applications.

Work Permit Information - Immigration, Refugees and Citizenship Canada(IRCC) Application Process and Delays

  1. Once I receive the Labour Market Impact Assessment (LMIA) Exemption number, do I need to create an account to get the work permit
    Yes, you will need to create an account on the IRCC website to submit your work permit application. 
  2. I started the process with IRCC a month ago and am concerned about NOT receiving my work permit in time for my move to Canada. Should I inform my Clinical Fellowship/Residency program director/administrator about a delay?
    Yes, it is important to keep your Clinical Fellowship/Residency program director/administrator informed about any potential delays in your arrival, as this can impact the completion of your PGME registration and your start date for training. Providing dates helps them plan accordingly.
  3. What happens if I have a draft application with CPSO?
    Draft applications will be deleted, but any paid application you are actively uploading documents to will remain.
  4. Should I submit my application without the LMIA Exemption number?
    No, you must wait to submit your application until you have received the LMIA Exemption number, which will be provided by the PGME Office, Visa administrator
  5. Will my work permit be sent to CPSO, or do I submit it after I arrive?
    Upon arrival in Canada, you must upload a copy of your work permit to your CPSO portal account.
  6. What type of visa do children under 5 need to apply for?
    Children should be included in the family section of your work permit application. They may also require a Temporary Resident Visa (TRV), as they will be considered visitors to Canada. For more details, please refer to the IRCC guide.
  7. Who is required to apply for a TRV (Temporary Resident Visa)?
    You must check the IRCC website to see who is exempt from a TRV. For more information, visit the Temporary Resident Visa entry requirements page
  8. Can my spouse and my child apply for electronic travel authorization (eTA) if they will reside about 10 months in Toronto?
    When completing the IRCC work permit eligibility questionnaire you can include details about your spouse and child. The system will then indicate which of visas or documents (such as an eTA) are required for them to apply.
  9. Can I use an open work permit to start my clinical fellowship?
    Please contact the PGME visa administrator handling your file to confirm if your open work permit is acceptable. 

POWER System Registration - Profile Access, Alerts and Updates

  1. Why am I unable to see my outstanding registration requirements
    From early May, the PGME office switches to the new/upcoming academic session in the POWER system. Once this occurs, you will be able to view your entire POWER profile for the new academic session, make updates, and see any outstanding registration requirements. After this point, you will no longer be able to view any previous academic years in POWER.
  2. When will the registration alerts stop?
    You will receive registration alerts every 7 days after the new academic session begins. The alerts will stop once all registration requirements are completed. 
  3. When will alerts for mask fit be sent?
    If no mask fit is recorded in POWER an alert will be sent out weekly to learners. If a mask fit is recorded in POWER the weekly email alert for expiration will start 1 month before the expiry date.
  4. When will alerts for TB be sent via POWER?
    POWER sends weekly alert emails starting the first Wednesday of the month your TB test expires.
  5. When will alerts from CPSO, CMPA, VSS be sent?
    The alerts for registration are sent via POWER 60 days before starting and an alert for CPSO will be sent weekly to learners in a PEAP or AVP until it has been completed. 
  6. What documentation can international learners complete only after arriving in Toronto/Canada?
    International learners must arrive in Canada to:
    • Receive their physical work permit/visa
    • Obtain a local address and local bank account to register with CMPA
    • Apply for the Level 2 Criminal Record Check required for your CPSO license.
  7. What is the recommended time for learners to arrive in Canada to complete registration requirements that require being in the country (i.e., VSS, UHIP, CMPA)?
    We recommend arriving in Canada 1-2 weeks before your start date to complete registration requirements like the Vulnerable Sector Screening (VSS), UHIP enrollment, and CMPA registration
  8. What if I cannot complete all my registration requirements by the June deadline? Will this impact my July 1 start date?
    If you are unable to complete certain registration requirements by the June deadline due to factors beyond your control (e.g., waiting for your VSS), this will not affect your July 1 start date. The deadline is in place to ensure you complete the tasks that you manage yourself (e.g., completing HHSP modules) on time, so that you can begin training. 
  9. POWER has my first and middle names, which are printed on my ID badge. Can I change it to just display my first and last name, or update my name if it has changed?
    Our records must match those of the CPSO. If the CPSO includes your middle name, we are unable to change it in POWER. However, some hospital training sites may allow you to update your name in their system for your badge printing.
    ​​​​​​​If you have recently changed your name (e.g., due to marriage), please provide the necessary documentation, and we can update POWER once your name has been changed with the CPSO.

Hospital Health and Safety(HHSP) eLearning Modules - Training Modules and Completion Requirements

  1. I am being asked to complete the HHSP module at my training site or hospital. What should I do?
    All HHSP modules must be completed in POWER, not at your training site or hospital. PGME collects the completed modules on behalf of training sites and hospitals to avoid duplication. If your hospital or training site requests that you complete the modules, please take a screenshot of the module (s), and send it to postgrad.med@utoronto.ca.
  2. Which HHSP modules are available for completion online (external)? 
    The Worker Health and Safety Awareness Module and Working Together: The Code and the AODA Module are available online. Both modules require one-time completion, if you have previously completed them, please save a copy of your certificate for future use and upload it to the PGME Form Site. Completion of these modules with confirmation on the POWER system means this training does not have to be repeated as you start a rotation at a new hospital training site.
  3. Which version of Working Together: The Code and the AODA must I complete? 
    Please ensure you complete the CERTIFICATE version of the module and not the NON-CERTIFICATE version for the Working Together: The Code and the AODA module. The certificate looks like the WHSA certificate and will have your name, date completed, and name of the module displayed. Please ensure you upload the completed certificate to the PGME Forms website. 
    If you are having difficulty producing a certificate the Ontario Human Rights Commission (OHRC) website states that the following may assist:
    • Adobe Flash Player v11 or higher and
    • Microsoft Internet Explorer 9 or higher, or
    • Google Chrome 20 or higher, or
    • Firefox 4 or higher
  4. Why hasn’t the Integrated Privacy and Cybersecurity module been recorded as complete in POWER, even though I have already finished it? Do I need to retake it?
    Yes, if the module was not recorded in POWER you will need to re-do it. To avoid this issue, we recommend printing the completion report or taking a screenshot showing you passed the module in case it times out, so we can mark it as complete.
    Please note that the quiz at the end must be completed in one sitting. The module will time out after 90 minutes of inactivity. Avoid using the back button, as it will remove you from the module, requiring you to restart. We recommend using Chrome or Firefox for the best experience.
  5. What are the HHSP eLearning Modules that must be completed in POWER as part of registration? 
    The TAHSN-approved eLearning modules that must be completed in POWER and will not need to be repeated elsewhere are:
    • 1. Donning & Doffing Personal Protective Equipment
    • 2. Emergency Colour Code System
    • 3. Hand Hygiene
    • 4. Integrated Privacy and Cyber Security eLearning
    • 5. Sharps Safety Module
    • 6. Workplace Hazardous Materials Information System (WHMIS)
    • 7. Workplace Violence and Harassment

      If you completed these modules outside of POWER, you would need to complete them within the HHSP Modules section in the POWER system.
      Additionally, the following modules are also required but are completed via government websites as they are provincially mandated for employment:
    • 8. Worker Health and Safety Awareness
    • 9. The Accessibility for Ontarians with Disabilities Act (AODA)

      All nine TAHSN modules must be completed prior to starting your training. PGME tracks completion, and hospitals receive confirmation of the completed modules through the POWER system.
  6. When will the HHSP modules that need to be completed outside of POWER be updated in my POWER account?
    Please allow 2-5 business days for the external modules to be updated in POWER once uploaded to PGME Forms Site.
  7. I have completed modules on CPSO that seem like those required in POWER. Do I need to complete them again?
    Yes, the modules in POWER are separate and must be completed, even if they appear like those completed on CPSO.

Immunization Requirements - Tests, Deadlines and Submission Procedures

  1. Where do I complete my annual TB test or Mask Fit? 
    If you are a learner currently registered and training then it can be completed at your training hospital's occupational health office, please review the Occupational Health Contact List from “LOA Documents” folder in POWER. If you need the annual TB test for registration, it can be completed through your home institute, family doctor or a walk-in clinic. If you are training for under 1 year and require a mask fit test for registration it should be completed at your home institute.
  2. Who can sign my immunization form? 
    You can have the immunization form completed by any doctor or health professional. We require a history of a two-step TB test and an up-to-date annual TB test (one-step unless you are having the two-step done now) every 12 months. If you are a new resident or fellow training for 1 year or more, you have a 60-day window to provide your mask fit. If you are training for under 1 year (ex. electives) you must submit a mask fit before you start training.
  3. Does PGME accept TB QUANTIFERON IGRA test in lieu of the two-step montoux test?
    You can have your Quantiferon done to allow you to start on time, however you will be required to obtain and submit a 2-step Mantoux test within 30 days (about 4 and a half weeks) of your start date to meet the TB registration requirements. The two-step provides a baseline that we require for Mantoux testing going forward. Please reach out to pgme.immunization@utoronto.ca to confirm you will be proceeding with a Quantiferon temporary in lieu of your 2-step requirement. 
  4. Where do I submit all my immunization requirements and when will it be updated in POWER? 
    Please submit your immunization requirements to the PGME Forms website and allow about 2-5 business days for processing into POWER before following up. Do not email immunization records. You can review your POWER for updates.
  5. Do I need to complete all outstanding immunization requirements before I start my training? 
    Yes, your immunizations must be completed before your training begins, and to find a complete list, please refer to the registration alerts found in POWER. Mask Fit requirement can be completed when you start your training if you are training for 1 year or more.
    • Mask Fit
    • TB - Annual 1-step TB skin test OR IGRA and Previous baseline 2-step TB skin tests (2 tests completed 1-4 weeks apart)
    • Hepatitis B – lab evidence of immunity 
    • Measles, Mumps, Rubella – 2 vaccines OR positive titre results
    • Varicella - positive titre result OR 2 vaccines (if negative titre) – history of disease not sufficient
    • Diphtheria, Polio, Acellular Pertussis & Tetanus – vaccines within the last 10 years (month & year) – if available
    • COVID – proof of vaccination
  6. If we do not have our immunization dates at present like hepatitis B vaccine, will only antibody titres do?
    Yes, you can simply provide your hepatitis B antibody result with date to meet the Hepatitis B requirement.
  7. Where should the Mantoux test be done? Does it have to be completed in our home country? Also, where should the results be uploaded? 
    Please have your records translated to English or use our PGME immunization form found in the LOA folder in POWER which covers all our immunization requirements. This form must be signed by another health care professional, including their clinic information. The results should be uploaded to the PGME Forms website.
  8. In case we have latent TB and received the treatment for it, and an annual chest x-ray is completed, and the results are negative, what are the next steps?
    On our immunization form you will be able to indicate you have had previous treatment. Please provide the documentation of your previous positive TB test and most up to date chest X-ray. If you have a treatment report, you can also provide this for review. You do not require further TB testing. If we have any follow up questions, we will email you.
  9. How close to the start date do we need a TB test? 
    The annual TB test must be completed within 11 months prior to your start date to ensure it is valid at the time you begin. A previous 2-step TB test has no expiration date and can be done at any time in the past; however, you will need to provide the date and results of both tests.
  10. Regarding the Mask fit test, shall we do it in our home country or in the first rotation in Canada please?
    If your training is 1 year or longer, complete your mask fit in Toronto within 60 days of your start date at your training site’s Occupational Health Office to ensure compatibility with hospital masks. For training under 1 year, complete the mask fit in your home country.
  11. Is completing an annual TB test mandatory to fulfill the immunization requirements?
    Annual testing can be a 1-step Mantoux skin test or an IGRA blood test once a previous baseline 2-step is on record/file. If you have record of a positive TB test result (previous or recent), then a chest X-ray is required dated after the positive result. Once you have a record of a positive TB test you do not require further TB testing (for registration or annual TB). All immunization records should be submitted to the PGME Forms website.

Level 3 Vulnerable Sector Screen/Check Report (VSS/VSC) - VSS/VSC Process and CPSO Requirements

  1. Is a document from Triton sufficient to fulfill the VSS/VSC requirement for PGME registration?
    No, a document from Triton is not sufficient. You must provide a copy of your Level 3 Vulnerable Sector Screen/Check (VSS/VSC) report, which must be ordered directly from your local police department. Third-party documents are not accepted.
    Once you receive your VSS/VSC report, upload it to the PGME Forms Site for review and processing. Please allow 2-5 business days for PGME staff to process the document.
  2. I have applied for a VSS/VSC, but it has not arrived, and I start training tomorrow. What should I do?
    If you have not received your VSS/VSC 5 business days before your start date, you can email proof of payment or processing (e.g., receipt, email from police, picture of payment) to temporarily override the requirement. You will also need to complete a background attestation in POWER to ensure you can start training on time. However, it is your responsibility to submit the VSS/VSC once you receive it, even if you have already completed your training at UofT. Once received, upload it to the PGME Forms website for processing.
  3. Can my VSS/VSC expiry date be adjusted in POWER? 
    No, the VSS/VSC is valid for 5 years and will expire on June 30 in POWER. If your VSS/VSC expires and you are returning for the next academic year, you will need to obtain a new VSS/VSC. 
  4. Does the VSS/VSC expire? 
    Yes, a VSS/VSC is valid for 5 years. If you continue training with PGME after the expiry date, you will need to apply for a new VSS/VSC for the following academic session.
  5. What is the difference between a Level 3 Vulnerable Sector Screen/Check and a Level 2 Criminal Record and Judicial Matters Check? 
    A Level 3 Vulnerable Sector Check (VSS/VSC) is required for individuals working with vulnerable persons, such as children, the elderly, or individuals with disabilities. This check searches for individuals who have received pardons for certain offenses and is more comprehensive than a Level 2 check, focusing on those in positions of trust or authority.
    A Level 2 Criminal Record and Judicial Matters Check (CRJMC) is intended for those applying for employment or volunteer positions where only a criminal record and judicial matters check is required. This check includes a search for outstanding criminal charges and court matters but does not include pardoned offenses.
  6. Do I need to complete a Level 2 Criminal Record and Judicial Matters Check (CRJMC) or Level 3 Vulnerable Sector Screen/Check for PGME registration requirements? 
    For PGME registration, you must complete a Level 3 Vulnerable Sector Screen/Check (VSS/VSC). A Level 2 CRJMC is not accepted for PGME. However, for CPSO registration, a Level 3 VSS/VSC is also accepted, but their requirements indicate that a Level 2 Criminal Record and Judicial Matters Check may be sufficient for CPSO
  7. I am required to provide Fingerprints to proceed with my VSS/VSC report? What should I do?
    Please forward proof of payment or processing (e.g., receipt, email from police, or fingerprint request letter) to postgrad.med@utoronto.ca to temporarily override the requirement. Make the earliest appointment possible to submit your fingerprints to the police. Additionally, sign into your POWER account and complete the background attestation under the "VSS & Background Attestation" tab to fulfill your outstanding registration requirements. Once you receive your VSS/VSC report, it is your responsibility to upload it to the PGME Forms website for processing.
  8. I am a NEW international learner holding a work permit. Do I need to get a Level 3 Vulnerable Sector Screen/Check (VSS/VSC)?  
    As a new international trainee on a work permit, you are not required to get a Level 3 VSS/VSC,  unless you have lived in Canada for more than 3 months and have ID with a Canadian address. Instead, you must complete a background attestation in POWER. Please sign into your POWER account and add the background attestation using the "VSS & Background Attestation" tab to fulfill your registration requirements.
    Please note: You will still require a Level 2 Criminal Record & Judicial Matters Check for CPSO, which is separate from your PGME registration.
  9. I am a Canadian resident living abroad and do not have Canadian ID, so I cannot obtain my VSS/VSC report. What should I do?
    Please email postgrad.med@utoronto.ca to request an override of your VSS requirement. You will then need to complete the Background Attestation in POWER. Sign into your POWER account and add the background attestation using the "VSS & Background Attestation" tab to complete your outstanding registration requirements.
  10. What is the University of Toronto’s agency code for Level 3 VSS/VSC online applications with Toronto Police Services? 
    The University of Toronto’s agency code for online applications with Toronto Police Services is 202309TPSONA9508. Apply for a VSS/VSC with Toronto Police Services
  11. I submitted a Level 3 VSS/VSC to the CPSO, can they send PGME a copy of my report? 
    No, the CPSO cannot send a copy of your VSS/VSC report to PGME. The report is provided directly to you by the police station. You will need to upload a copy to both the CPSO and the PGME Forms Site. Please ensure you keep the original copy for your records.
  12. What fee should I pay to obtain my Vulnerable Sector Screen/Check (VSS/VSC) report from the Toronto Police Service?
    The fee for your VSS/VSC report should fall under the Employment or Other (e.g., Paid Student Placement, Professional Licensing, Practicum) category.
  13. How do I complete the VSS from outside of Canada if I am having issues accessing the Toronto Police Services website?
    Due to security restrictions, you will need a Canadian IP address to apply for the VSS online. As a result, you will need to apply for the VSS once you arrive in Canada.

PGME Form Site - Document/Form Submission Guide

  1. What is the PGME Form Site? 
    The PGME Form Site is a platform for submitting essential registration documents. PGME staff use these uploads to review, verify, and update your POWER account with completed registration requirement. 
  2. What types of file formats does the PGME Form Site accept?
    When submitting documents or forms to the PGME Form Site, please use the following accepted file formats:
    • Photo: JPEG or JPG, GIF, PNG, TIFF, bitmap
    • Document: PDF, DOC or DOCX
  3. Can I submit a password protected file/document to the PGME Form Site?
    No, we cannot accept password-protected documents or forms. Please upload a picture, a scan, an unlocked PDF, or remove the password from the document/form before submitting.
    Submitting a password-protected document will result in delays. 
  4. Do I have to wait to submit all my required registration documents, or can I submit it one at a time to the PGME Form Site?
    You can submit documents and forms at any time during the registration process. Partial submissions are also allowed (e.g., you can upload your immunization form today and submit your vulnerable sector screen report later). We encourage early submission of forms and documents to help expedite the registration process, especially during the peak registration period (March – June).

Universal Health Insurance Plan (UHIP) - Enrollment and Payment Information

  1. What is UHIP?
    UHIP (Universal Health Insurance Plan) is a compulsory primary healthcare plan for students and staff at Ontario universities. Created in 1994, UHIP provides similar benefits to OHIP (Ontario Health Insurance Plan), Ontario’s primary healthcare plan for residents.
  2. Do I have to visit the PGME office to purchase UHIP? 
    No, you can complete the UHIP application online and submit it to the PGME Form Site. A PGME staff member will then email you a link to complete the payment.
  3. Do my spouse and I need to fill out separate UHIP forms, or can we submit one form together?
    If both you and your spouse are learners, you must each fill out separate UHIP forms. If your spouse is not a learner, you can list them as dependent on your form and submit it together. 
  4. Do I need to use my UofT email address for the UHIP application form, or can I use any email address? 
    While you will need your UofT email to log in to your UHIP account, you can use any email address when filling out the UHIP application form.
  5. Can I obtain OHIP before my training start date?
    We have encountered challenges with OHIP for learners. While some have successfully obtained OHIP before their training start date, others have faced difficulties. According to Service Ontario, OHIP coverage cannot be initiated until after your official start date.

PGME Registration Fees - Payment and Proration Details

  1. Are registration fees prorated if my appointment is less than a full year? 
    Yes, registration fees are prorated if your appointment is less than a full year (e.g., July to September). 
  2. Are registration fees prorated if my Full-Time Equivalent (FTE) status is less than 100%? 
    No, registration fees are not prorated based on FTE status.
  3. What does the PGME registration fee cover? 
    The registration fee covers various administrative costs, including managing appointments, processing leaves of absence, assessments such as AVPs/PEAPs, immunization and VSS records, credentialing, and certificate production. 
  4. Why does the registration fee increase every year? 
    The registration fee is consistent across all Postgraduate Programs at Ontario universities, as outlined in the Letter of Appointment. The annual increase reflects standardized adjustments across institutions.

UTORid and University Access - Activation and Account Maintenance

  1. What is a UTORid?
    The UTORid (along with a password) is a user identifier used to access many Universities of Toronto services. 
  2. What is the SAK, and where can I find it?
    SAK stands for "Secret Activation Key" and is used to activate your UTORid (University of Toronto ID). You can find it in POWER. If it is not visible, this usually means your UTORid has already been activated. If you cannot find the SAK and have not activated your UTORid, please contact the General Help Desk at help.desk@utoronto.ca
  3. What is the process for activating UTORids for learners?
    For incoming learners, PGME sends profile information to central IT to generate new UTORids with active student status. PGME then provides learners with their UTORids and Secret Activation key. During activation, learners will set up they are @mail.utoronto.ca email address. Learners who already have a UTORid from previous studies or work at U of T can continue using their existing UTORid once it is linked to their active PGME status. 
  4. How long does a learner retain access to their UTORid, and does it expire?
    Access to a learner's UTORid, email, and other U of T resources (e.g., library) is maintained if the learner has an active status with PGME. UTORids do not expire, but their access to services depends on the learner's active status. Once a learner leaves PGME and their status is updated to inactive, access to U of T services will gradually be lost. 
  5. How do I reset a forgotten UTORid, email address, or password?
    To reset your UTORid, email address, or password, please contact the University of Toronto Information Commons Help Desk, located on the ground floor of Robarts Library. You can also call 416-978-HELP (4357), email help.desk@utoronto.ca, or visit the UTORid management page at https://www.utorid.utoronto.ca.
  6. I attended the University of Toronto as an undergraduate and would like to keep my old UTORid. How can I do that?
    Please email postgrad.med@utoronto.ca your ROSI number so a staff member can input that into the POWER system and by the next day, your new and old UTOR ID will merge, and you should see your old UTOR ID.